Complaints
Should you have the need to complain about our service, these can be made in writing, by email, telephone, by fax or face to face.
You can address them to:
The Secretary
Catholic Building Society
7 Strutton Ground
Westminster
London
SW1P 2HY
Email: info@catholicbs.co.uk
Phone: 020 7222 6736
Fax: 020 7222 2922
Complaints will normally be dealt with and be resolved by the member of staff receiving the complaint. If we cannot resolve your complaint immediately, the Secretary will acknowledge your complaint and will try to resolve it, normally within 5 working days.
If it is likely to take longer we will let you know how long we think it will take.
If you are not satisfied you can ask the Financial Services Ombudsman to look at your complaint. Please note, though, that you cannot ask the Ombudsman to investigate your complaint until our own procedures have finished and we have issued our final response to you. The Financial Services Ombudsman can be contacted at:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Phone: 0845 080 1800 or 020 7964 1000
Email: enquiries@financial-ombudsman.org.uk
|
Important - Please Read
The services referred to on this web site are only available to United Kingdom residents and are not an invitation or offer to sell mortgages, savings or investment products or any other services outside the United Kingdom. Mortgage products are currently only available to residents of England and Wales.
The information provided does not constitute financial or other professional advice. If you want to take up any services, please seek further information from Catholic Building Society, an Independent Financial Advisor or other professional Advisors. All the products and services described are subject to availability and may be withdrawn, and the terms and conditions may be varied, at any time without notice.
While every care is taken to ensure that the information provided is correct, no warranty is given as to its accuracy. Catholic Building Society will not accept any liability for any losses or damages whatsoever from use or inability to use this site or from any error or omission in information.
These terms shall be governed by English law.
This website contains links to other sites. Catholic Building Society accepts no responsibility or liability for the content of any other website.
Catholic Building Society does not accept any liability for any computer viruses which the customer may suffer as a result of accessing this site. Catholic Building Society uses up-to-date virus checking software and recommends that you also do so.
Society Office: Catholic Building Society, 7 Strutton Ground, Westminster, London, SW1P 2HY
|
|
